Delivery
Customer Journey Map
FOUR EDGES
Your order is taken and processed.
WAREHOUSE
Your order is prepared and awaits collection.
PALLET NETWORK
Your order is collected from our warehouse and transported to the main distribution hub.
YOUR LOCAL DEPOT
Goods are stored at you local delivery depot for scheduled delivery.
CUST. DELIVERY
Your order is dispatched and delivered to kerbside and nearest hard-standing area. Customer to sign 'Proof of Delivery'.
Delivery Price Look-up Tool
Enter your Post Code
YOUR DELIVERY SERVICES
Four Edges delivers nationwide. Our delivery partners offer a 2-5 day Standard/ Economy Delivery service, subject to stock availability. All orders undertaken are carried out by one man and a manual pallet truck. The driver is obligated to deliver to kerbside and to the nearest area, which is hard-standing and on level ground. It is at the driver discretion to place orders where it is safe to do so.
All of our products are large, bulky and heavy items and not easy to manoeuvre. The driver may ask assistance if you are permitted to do so. The driver’s health and safety and yours are paramount, so please take care.
If in the case, you need to discuss specialist delivery vehicles or have any special delivery requirements. Please, contact our sales team at sales@fouredges.co.uk or call us on 0333 50 6105.
HOT TIPS FOR TAKING DELIVERY
If you have visible signs of breakages or damaged packaging, please sign as ‘Damaged’. ‘Unchecked’ or similar wording is not approved for insurance claims and unable to arrange replacements.
If damages have occurred, please send us clear photography. If you have access to smart technology such as security footage, CCTV, doorbells and mobile video can also be submitted as evidence for a claim. We, of course, request your permission to use during any claims
Please, have delivery of your goods 2-3 days before landscapers are due to commence works.
Before signing, please check your consignments details, name and product details for your order.
The driver should give you 15 minutes to check your delivery.
The delivery is carried out by one person. Being a heavy product, please assist the driver only if you can, and if the driver needs help. However, first and foremost, please access your health and safety before helping.
If you have any difficulties during your delivery process or have any questions, please call us on 0333 050 6105 or email sales@fouredges.co.uk. We are to happy to assist you in anyway.
RE DELIVERY CHARGES MAY APPLY
If the delivery point has access limitations or any obstacles, please make Four Edges aware to ensure a smooth delivery takes place and avoid any re-delivery charges.
Whereby the receiver has missed the delivery, this will be treated as a failed delivery. We can arrange another delivery attempt. However, there may be additional costs incurred.
If you require a change in the delivery date, and your consignment is already out for delivery, re-delivery charges are applicable..
Re-delivery charges can be avoided if you make prior contact to allow the driver to leave the pallet unsigned. However, if you authorise goods to be left near kerb-side, you are not insured for damages.
Delivery Table
In every pack price, includes a built-in delivery cost, noted as "*Free Delivery." Delivery costs begin at £65.00 per pack for most UK Mainland postcodes and is based on a Standard/Economy delivery. However, some postcodes may incur additional charges depending on location. Our store will automatically apply any relevant additional delivery cost based on your postcode. Please refer to the table below:
POSTCODES
PRICE PER CRATE
| AL, B, BB, BH1-24, BH31, BL, BS0, BS2-11, BS13-16, CB8-11, CB21-23, CH1-6, CH41-49, CH60-66, CH99, CM4, CM11-21, CM23, CM92, CM98-99, CV1-13, CV21-23, CW, DE, DN1-6, DN10-12, DN22, DN55, DY, HA, HD, HP1-14, IP12-17, IP24-33, IP98, L, LE, LS, LU, M, MK5, MK8-9, MK12-16, MK18-19, MK45, NG, NN, OL, PE1-7, PE8-9, PE10-11, PE19, PE26-29, PE99, PO2-17, PO24, PR, RM, S, SK, SL, SO18-19, SO21-25, SO30-32, SO50, SO53, ST, SY1-6, SY13-14, SY99, TF, TW1-8, TW11-20, UB, WA, WF, WN, WR1-7, WR9, WR15, WR99, WS, WV | *Free Delivery |
|---|---|
| BA1-16, BD, BN3, BN5, BN11-18, BN20-27, BN41-45, BN50-52, BN88, BN95, BN99, BR, BS1, BS20-32, BS34-37, BS39-41, BS48-49, BS80, BS98-99, CB1-3, CB6-7, CB24-25, CF3, CF5, CF10-11, CF14-15, CF23-24, CF30, CF37-40, CF61-64, CF71-72, CF83, CF91, CF95, CF99, CH7-8, CO4, CO6, CO8-10, CR0, CR2-3, CR5-6, CR8-9, CR44, CR90, CT, DA2-4, DA9-13, DH, DN7-9, DN14-21, DN31-41, EN, FY, GL1-6, GL8-20, GL50-56, GU, HG1-3, HG5, HR, HU, HX, IP1-11, IP18-23, KT9, KT11, KT13-16, KT20, KT22-24, LA1-10, LL11-14, LN1-8, LN9-13, ME, MK1-4, MK6-7, MK10-11, MK17, MK43, MK46, MK77, NE1-45, NE61-65, NE82-99, NP10, NP18-20, NP26, NP44, NR1-10, NR13-23, NR29-35, NR99, OX1, PE12-16, PE20-25, PE30-38, PO1, PO18-22, RG1-2, RG4-10, RG12, RG14, RG18, RG20, RG27, RG30-31, RG40-42, RG45, RH1-5, RH7-9, RH12-20, RH77, SG1-6, SG9-16, SM2, SM5-7, SR, SS, SY7-9, SY12, TN1-40, TS, TW9-10, W3-5, W7, W12-13, WD, WR8, WR10-14, YO1, YO8, YO10, YO19, YO23-24, YO26, YO30-32, YO43, YO62, YO90-91, YO95 | £10.00 Extra Per Pack |
| BA20-22, BH25, BN1-2, BN6-10, CA, CB4-5, CF31-36, CF41-48, CF81-82, CM0-3, CM5-9, CM22, CM24, CM77, CO1-3, CO5, CO7, CO11-16, CR4, CR7, CV31-37, CV47, DA1, DA5-8, DA14-18, DL, E1, E2-13, E14, E15-18, E20, E77, E98, GL7, HG4, HP15-27, IG, KT1-8, KT10, KT12, KT17-19, KT21, LA11-23, LL15-34, LL57, MK40-42, MK44, N1, N2, N3, N4-8, N9, N10, N11-14, N15-19, N20-21, N22, N81, NE46-49, NE66-71, NP4, NP7-8, NP11-13, NP15-16, NP22-25, NR11-12, NR24-28, NW1, NW2, NW3, NW4, NW5-6, NW7, NW8, NW9-11, NW26, OX2-5, OX7, OX9-18, OX20, OX25, OX26, OX29, OX33, OX39, OX44, OX49, RG17, RG19, RG21-26, RG28-29, RH6, RH10-11, SA1-18, SA80, SA99, SE, SG7-8, SG17-19, SM1, SM3-4, SN, SO14-17, SO20, SO40-43, SO45, SO51-52, SO97, SP, SW2, SW4, SW8-9, SW11-20, SW95, SW99, TA, W1, W2, W6, W8-11, W14, YO7, YO11-18, YO21-22, YO25, YO41-42, YO51, YO60-61 | £20.00 Extra Per Pack |
| DG1-7, DG10-14, DG16, DT, EC, EH, EX, FK1-7, FK10, G, KA1-26, KA29-30, KY2-5, LD, LL35-39, LL40-49, LL51-56, LL58-78, ML, PA1-19, PL, SA19-20, SA31-48, SA61-73, SW1, SW3, SW5-7, SW10, SY10-11, SY15-25, TD1-2, TD4, TQ, TR1-9, WC, W1D, W1F, W1T | £30.00 Extra Per Pack |
| AB, DD, DG8-9, FK8-9, FK11-21, IV1-28, IV30-32, IV36, IV55-56, IV63, IV99, KW1-3, KW5-14, KY1, KY6-16, KY99, PH, TD3, TD5-15 | £50.00 Extra Per Pack |
| (Highlands & Scottish Islands and Other Off-Shore Postcodes) PA21-38, PO30-41, IV41-49, IV51-54, HS, PA20, IM, KW15-17, KA27-28, PA41-49, PA60-78, PA80, GY1-10, JE, ZE | POA |
Delivery Advice
Patio project packs sent out for delivery, weigh approximately 1000kg per crate and delivered using a third-party pallet network. Due to the health and safety of drivers, the handling of heavy packages will not perform outside the constraints of standard delivery practices.
Pallet deliveries are unloaded to kerb-side.
The delivery and collection of heavy items will only be carried out at ground level.
A pump truck required to deliver and collect heavy goods can only be operated on level hard standing surfaces.
The delivery of heavy pallets is not feasible to be unloaded or pulled over gravel surfaces.
Heavy pallets cannot be "delivered on" or "collected off" steep slopes.
Unfortunately, pallets delivery networks do not offer a two-person delivery service.
Delivery to kerb-side must be accessible for 18-ton vehicles. If accessibility is an issue, please, inform us on 0333 50 6105. Not informing us, could cost you re-delivery charges.
Usual delivery method will be by a pallet carrier using a tail-lift and a manual pump-truck. Please call 0333 50 6105 if you require specialist vehicle /Moffet /Hi-Ab/
Please, ensure that someone is available to properly check and sign the Proof of Delivery (POD). Only sign as 'Damage' if damages are visible on the packaging or on the slabs internally. False claims, may be deemed as Fraudulent.
SIGNATURE REQUIRED
REDELIVERY CHARGES APPLY
1. Delivery is carried out using the Pall-Ex, a third-party pallet network. Deliveries will be unloaded and placed near to the kerb-side closest to the end destination.
2. Deliveries typically carried out between 8 am and 5 pm Weekdays and SAT AM.
3. Before signing, please check the consignment for any visible signs of damage and note ‘Damage’ on the delivery note. Noting ‘Unchecked’ or similar on the Proof of delivery are not excepted as proof to claim insurance.
4. During your delivery, the driver is allowed 15 minutes for you to check and sign for goods. If the driver is pressing to leave, please contact us on 0333 050 6105.
5. If there are any breakages, within 24 hours of delivery, you must inform us in writing by way of email with clear photographic evidence, CCTV, Video and details of damage to sales@fouregdes.co.uk. Please, call us on 0333 050 6105, if you are unsure.
1. If there are any access problems to the property, you must make it know at the time of order. Otherwise, if delivery fails and there needs to be a re-delivery on a smaller vehicle. Re-delivery charges will be applicable.
2. We advise ensuring that someone is on-site to sign for the delivery. Goods can be left if it is safe to do so however you will not be able to claim for damages. If they have to re-deliver, then charges will apply.
3. Re-delivery charges can be avoided if you make prior contact to allow the driver to leave the pallet unsigned. However, if you authorise goods to be left near kerb-side, you are not insured for damages.
4. Re-delivery charges may be chargeable if you require a change of delivery date after the driver has already left the local depot.